Are BPO Services Holding Your Business Back?

By Jennifer Moore Business Process Outsourcing, or BPO, has been a top choice of competitive retaile...

18 January, 2019 0 Likes

Customer Engagement 101 – A Key Resource for Energy Executives

By Dan Seaman    As we kick off the New Year, one theme is emerging in every professional publi...

18 January, 2019 0 Likes

Sales Compensation as a Retailer Competitive Advantage

By Jeff Hilliard Competitive advantage is defined as placing your organization in a superior positio...

18 January, 2019 0 Likes

WE ARE TAKING OFF OUR TIES

By Jack Doueck Energy Marketing Conferences changed our logo that we have had and advertised for the...

18 December, 2018 0 Likes

How Automation Improves the Customer Experience

By Chris Lapham Trends in customer service have evolved from one end of the spectrum (basic support)...

18 December, 2018 0 Likes

How to be an Innovative Marketer in the Energy Marketer Industry

“At Stream, we strive to make life as effortless as possible and are always brainstorming new ways t...

18 December, 2018 0 Likes

Empowering Energy Consumers via Blockchain Technology

By Chris Peoples Energy organizations embracing a decentralized future today, are ensuring their com...

13 November, 2018 0 Likes

Optimize to Thrive

By: Mark Coyle It is now approaching thirty years since deregulation by global governments started t...

13 November, 2018 0 Likes

Extracting Customer Value from Your Energy Forecast

By Bob Champagne As customers try harder and harder to squeeze more and more from the energy dollar,...

13 November, 2018 0 Likes

How to Acquire, Retain and Win Back Customers in a Deregulated Energy Industry Landscape

By Theresa McEndree Utility providers face stiff competition in deregulated markets. Recruiting new ...

11 October, 2018 0 Likes

How Much is Your Billing System Really Costing You?

By Robert Holdsworth Our business is referred to as the competitive retail energy industry.   The ke...

11 October, 2018 0 Likes

Turning current events into opportunities through responsive marketing

by Kevin Lund, Chief Brand Officer, DCM “If CUPW members voted in favor of job action, they could le...

11 October, 2018 0 Likes

Control, Transparency and Choice

By Jack Doueck Last week I biked along the ocean of the Jersey shore. It was a long ride and......

17 September, 2018 0 Likes

ERCOT Summer 2018 Was a Game of Zones: Did you win or lose?… Do you even know?

by: Ian Palao In the Spring of 2018, Ian Palao wrote an article summarizing steps to be taken for he...

17 September, 2018 1 Like

Why Data Predictive Analytics is Key to Supplier Success

by Amy Gasca Market experience and Econometric modeling is the perfect match. Energy retailers are n...

17 September, 2018 1 Like

EMC’s First VIRTUAL PANEL ON CUSTOMER ENGAGEMENT

By Jack Doueck On Wednesday July 11th 2018, EMCs hosted its first semi-annual Virtual Panel entitled...

06 August, 2018 1 Like

Surprise and Delight – Moments of Magic!

By Jim Techtmann Consumers are thrill-seekers. As much as people find routines comforting, many indi...

06 August, 2018 3 Likes

Could Energy Retailers be Doing a Better Job Engaging Their Customers?  Probably.  Does it Matter?  Definitely!

By Dan Seaman Before the National Energy Policy Act, and the energy market deregulation orders that ...

06 August, 2018 0 Likes

Is your brand steering your company in the right direction? (Take this simple assessment quiz to find out)

By Jerry Shrair Imagine for a moment that you are the captain of a battleship or a luxury cruise lin...

12 July, 2018 0 Likes

Recent Court Rulings Provide Some Relief on Telemarketing Restrictions

FCC to Revisit TCPA Rules  By Michael A. Gruin, Esq Telemarketing remains a significant sales channe...

12 July, 2018 1 Like

Renewable Natural Gas and Offset Products: New Solutions for Green Consumers

Households and businesses across the country have been switching to renewable electricity at a recor...

12 July, 2018 0 Likes

Retail Power’s Sidekick — Retail Gas

By Gabe Phillips Remember the SAT analogies?    Batman is to Retail Power as Robin is to _____ ...

13 June, 2018 1 Like

It’s Time to Start Adding Value

By Ty Benefiel The retail energy industry has a value problem.  Most retail energy providers don’t a...

13 June, 2018 0 Likes

Story Telling and Branding: Like Peanut Butter and Jelly

By Diane Trout-Cummin, When we think about “story time”, many of us think of an afternoon where litt...

13 June, 2018 0 Likes

7 Ways Digital Rewards are Implemented in the Energy Space

By Scotty Greenburg Employing digital rewards, incentives, and payouts to help with customer engagem...

13 June, 2018 7 Likes

Supplier Consolidated Billing: Get Ahead of the Curve

By Thomas R Dougherty Discussions are underway which could present a strategic opportunity for your ...

14 May, 2018 1 Like

Living and breathing the customer experience so it is part of your DNA

By Christina Shackleton Customer Experience can mean many things to many people, but the common them...

14 May, 2018 2 Likes

Competitive Leadership Across the Five Waves of Digital Energy

By Mark Coyle Technology is changing the way in which we purchase and engage in our goods and servic...

14 May, 2018 2 Likes

Wisdom from the Attendees of the Energy Marketing Conference

By Jack Doueck The 9th Semi-annual Energy Marketing Conference took place in Houston Texas on March ...

02 April, 2018 1 Like

How much is your billing system really costing you?

By Robert Holdsworth To call the retail energy industry – competitive – is to understate...

02 April, 2018 0 Likes