Drive Bottom-Line Growth & Service Innovation With A Smarter CX Strategy

By Jennifer Moore Energy has historically lagged behind other industries in offering first-class digital-led customer experiences. But the rise of the connected consumer is increasing expectations, while digital-native market entrants are forcing everyone to up their game.  Let’s take a deeper dive into the fast-evolving world of CX for retail energy: Today in the US […]

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Digital Engagement Is Growing For Energy Customers

by Bethany Farchione Energy utility customers are engaging with digital communications from their energy providers more than ever before. Data from the newly released 2021 Energy Utility Benchmarks Report showcases a rise in digital engagement across the board.  Utility customers opened more emails and engaged with more content than years past. Overall email open rates in 2020 […]

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