EMC’s First VIRTUAL PANEL ON CUSTOMER ENGAGEMENT
By Jack Doueck On Wednesday July 11th 2018, EMCs hosted its first semi-annual Virtual Panel entitled “Customer Engagement Techniques for Customer...
06 August, 2018
Surprise and Delight – Moments of Magic!
By Jim Techtmann Consumers are thrill-seekers. As much as people find routines comforting, many individuals thrive on little unexpected moments when...
06 August, 2018
Could Energy Retailers be Doing a Better Job Engaging Their Customers? Probably. Does it Matter? Definitely!
By Dan Seaman Before the National Energy Policy Act, and the energy market deregulation orders that followed, the residential energy industry...
06 August, 2018